Program Advisor

EF High School Exchange Year | Associate Level | Operations & Customer Service

Boston, United States

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Program Advisor
EF High School Exchange Year
Boston, MA

About Us

EF High School Exchange Year sponsors international high school students who spend a semester or academic year living with host families across the United States. In order to provide exceptional support for these students, we seek to hire a Program Advisor with a track record of proven success in the education sector, volunteer management, teenage mentorship, or other related field. In this dynamic role, the Program Advisor works from our Cambridge national headquarters and oversees aspects of a high school foreign exchange program, with special focus on the student experience.

The Role

The Program Advisor role is responsible for directly supporting international high school exchange students as they navigate an exchange year in the United States. In this role you will establish trusting relationships and provide individual support to enhance the student’s experience. In this role you will also be tasked with overseeing projects that are aimed to enhance program quality. The Program Advisor monitors student safety and wellbeing in-line with the industry standards set forth by the US Department of State.

Our international teenage students experience a true cultural exchange as they leave behind the familiarity of their home country, culture, and language, and immerse themselves in the local lifestyles of their host community. Imagine being a 16-year-old foreign student who has grown up living in a big city, and is now on an exchange year living in a small town in the Midwest. What challenges might you encounter as you settle in to a new community at the start 

of a new school year? How do you adjust to the expectations of your new host family? How do you manage homesickness and culture shock? Who do you turn to for guidance and support? The Program Advisor is a resource, mentor, and coach who is there to help with any and all challenges our teenage students face.  Our goal is to help students learn, grow and succeed in their American surroundings and provide personalized support to them along the way.

In addition to working with our students, the Program Advisor works closely with our team of local coordinators, volunteer host families and our colleagues in our recruitment offices abroad. Working across different cultures and time zones adds yet another global layer to this dynamic role!   

Your outstanding relationship building, communication, and mediation skills, combined with your passionate performance and creative approach, and your sincere interest in international education will ensure a positive program experience for all participants.

  • Bachelor’s degree
  • 3-5 years previous experience in related field
  • Commitment to ensuring student safety and wellbeing
  • Relationship building, anticipating customers’ needs
  • Conflict resolution, mediation skills
  • Ability to communicate diplomatically with diverse program participants
  • Ability/ desire to find innovative ways to connect with and coach all program participants to success
  • Ability to make and implement difficult decisions and compromises in overall program’s best interest
  • Ability to multitask and prioritize competing projects and issues
  • Attention to detail
  • Strong writing skills in order to thoroughly document student cases
  • Strong work-ethic, self-accountability, ability to work well both individually and in a team environment
  • Fluency in a second language – particularly German, Italian, Korean, Mandarin, Japanese or Thai – is a plus

    EF is the world leader in international education. Our mission is to open the world through education, and so far we have helped over 15 million people learn a language, discover the world or earn an academic degree.

    EF Exchange Year, part of the EF family, is a program dedicated to the promotion of international understanding through cultural exchange. Teenagers travel to another country, live as a family member in a host community and enroll in a nearby high school. Students return home with an in-depth understanding of another culture, lasting international friendships and memories to last a lifetime. For more information please visit

    EF is an equal opportunities employer. EF offers competitive salaries and a multicultural working environment. If you are motivated by the prospect of an international career with a dynamic and forward-thinking company, we want to hear from you. For more information, visit


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Location and Category

Boston image

EF-Cambridge-1 Education Street
1 Education Street
Boston, 02141
United States

Operations & Customer Service image

Coordinating the moving parts of a global company: from travel coordinators and accommodation experts to school directors and customer service.

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