University Pathways Manager

EF International Language Campuses | Full-Time | Mid-Senior Level | Operations & Customer Service

Oxford, United Kingdom

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Are you passionate about delivering top quality academic programs? Do you continually strive for the best outcomes for your students? Are you a natural leader, looking for an exciting management experience? If so, the University Pathway Manager role could be for you!

The role

  • Ensure that students are receiving a first class UP program that benefits them
  • Ensure that students receive a high level of customer service from the UP department
  • Recruit and retain the best possible academic team
  • Ensure that all teachers and staff are supported and continually developing, and receive a balanced CPD diet where all staff work towards an established set of objectives
  • Ensure all classes, teachers, and students are timetabled efficiently, and in a customer-focused way
  • Ensure that school’s budgetary targets for class sizes and teaching costs are met
  • Maintain established EF and UKVI Attendance Policies, and look to reduce student absence
  • Ensure all health and safety requirements are adhered to
  • Support students in their daily life and enable them to achieve the best experience and highest learning possible
  • Promote the best image of the school in the local community through contact with local suppliers, contractors and other community contacts
  • Maintain all ISI & British Council standards
  • Ensure that university placements of the highest standard possible are secured
  • Play a role in the maintaining of a ‘joined-up school approach’, where the different departments liaise and interact effectively and efficiently

Core Skills

  • Experience of academic management
  • University degree or equivalent
  • DELTA level qualification preferred
  • Excellent communication & people skills, customer service focused
  • Approachable and supportive – to teachers, colleagues and students
  • Highly motivated, proactive and positive, with an outgoing & confident personality
  • Aware of university application processes and developments in the UK education system
  • Enjoy working in busy & varied environment, flexible and creative problem solver
  • Ability to handle difficult situations with ease & remain calm under pressure

Further information

  • Full-time, 5 days per week, 0830-1730 / 0930-1830
  • Holiday entitlement 20 days per annum pro rata
  • Salary confirmed at interview
  • Preferred start date September 2019

About Us

EF Education First is a global education company focusing on language, academic, cultural exchange, and educational travel programs. We are 52,000 staff, faculty and teachers, working in over 612 offices and schools across 52 countries, and having a global presence in 116 countries. While we continue to grow, we strive to stay small so as to ensure agility, smart thinking and a fun place to work. For the past 53 years, EF has grown to include a range of programs that give students of all ages the freedom and confidence to explore the world through language, travel and education.

EF is committed to safeguarding and promoting the welfare of children and young adults and expects all staff and volunteers to share this commitment.  References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18.  Upon interview all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required.  Appropriate suitability checks and Garda Vetting will be conducted prior to confirmation of appointment.

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Location and Category

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EF-Oxford-Pullens Lane
Pullens Lane
Oxford, OX3 0DT
United Kingdom

Operations & Customer Service image

Coordinating the moving parts of a global company: from travel coordinators and accommodation experts to school directors and customer service.

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