Elevate your career by taking on a pivotal role as the Housing Manager at EF International Language Campus, Vancouver. If you are an experienced professional with a sales background and robust management skills, this is your chance to shape the logistics of our student accommodation services, ensuring a true "home away from home" experience for our international students.
EF International Language Campus in Vancouver is seeking a dynamic, organized and customer service minded Housing Manager to lead our Housing Department. The position requires the ability to manage external residences, as well as recruit and retain host families in the local area. The Housing Manager works closely with students and their accommodation to ensure a successful experience for all parties. The ideal candidate should thrive in a fast paced work environment in order to maintain a high level of customer service. The Housing Manager is a true problem solver who endeavors to meet the varying needs of our students, host families, and off campus residences, while completing all other administrative and school-wide duties.
The successful candidate for this position will report to the School Director and oversee all aspects of student welfare including housing, discipline, and administration for all students in this location. Excellent communication skills are needed to liaise with our sales offices worldwide, motivate the housing team, as well as the confidence to efficiently develop systems to manage a new school and drive improvement.
Job responsibilities:
· Work to ensure a high level of customer service to international students, host families and other members of the community where students reside.
· Manage our student residences to ensure the safety and overall satisfaction of our students. Help resolve conflicts and enforce disciplinary procedures as necessary.
· Manage a team of Residence Advisors who live at the student residence.
· Effectively maintain and pursue positive relations with outside vendors including management teams of external residences.
· Work directly with EF colleagues all over the world to ensure quality assurance and to problem solve any issues that may arise.
· Efficiently manage day to day administrative tasks.
· Manage host family payments, ensuring payments are made accurately and on time.
· Work directly with students, resident advisors and host families through daily communication to problem solve, manages crises, and help students acclimate to a new environment.
· Collaborate with Housing Department staff to drive results and ensure successful host family recruitment and student placements in host families throughout the community.
· Pursue imaginative and innovative techniques to ensure deadlines are met and the highest quality standard is achieved.
· Be an influential leader and manager to a team: run meetings, develop agendas, drive improvement.
· Position is full-time and will require some weekend work and after hours phone calls at peak times of year.
-salary range: $46,000-$48,000 per year
-start date: June 9, 2025
Requirements:
Successful candidates must have team leadership experience. Experience in the student life field a strong plus. In addition, candidate must have:
· Customer Service Minded
· Proven leadership track record
· Strong conflict resolution skills
· Excellent organization and communication skills
· Ability to meet long and short term goals
· Creative thinker, flexible, and adaptable mindset
· Extremely detail oriented
· Ability to work in a fast paced environment, with the ability to react quickly and make sound decisions.
· Advanced analytical skills and spatial planning skills
· Dynamic and outgoing person
· Comfortable working with diverse populations
· Bachelor’s degree required
· Travel or study abroad experience preferred
· Sales or recruitment experience desirable
About EF Education First
At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs—focused on language, travel, cultural exchange, and academics—turn dreams into international opportunities.
When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries, all with one shared mission of opening the world through education. Whoever you are, whatever you are passionate about—we welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, caste, parental status, identity, experience and everything else that makes you unique.
Founded in Sweden in 1965, EF has schools and offices around the world, including hubs in Boston, London, Mexico City, São Paulo, Shanghai, Stockholm, Zürich, and more. Learn more at https://www.ef.com.
