Senior Manager of People Operations

As the Senior Manager of People Operations, you will be responsible for the People Operations function within the central HR team. This position is responsible for the management and development a team of HR coordinators, generalists and specialists who provide HR guidance and coaching for our US staff and managers. EF’s People Operations team core responsibilities include HR management, supporting employee life cycle activities of onboarding, internal moves, employment changes and transfers, wage, hour and pay compliance, benefits administration, training, orientation and exit management.   

What you’ll be doing: 

• Oversee and guiding the people operations functions of our central teams, managing a team of HR Coordinators, Generalists and Specialists. This teams provide support to thousands of EF staff across the US.
• Support the team as they navigate the ongoing systems transformation, guiding the team through the change, identifying opportunities for systems improvement, gaps in our new system, and working collaboratively with staff, peers, managers and technical resources on how best to address them, both short and long term.  
• Help our central teams and people managers navigate our processes for hiring and onboarding with resources for offer letters, new hire paperwork, wage and hour laws, benefits offerings and more.  
• Manage the process for employment changes including role or classification changes, promotions, inter-office moves, relocations to offices abroad and more. 
• Provide 1-1 coaching with direct reports on how to navigate business challenges to help them best support their key stakeholders.
• Assign tasks and review completed work for accuracy. 
• Assist in the administration and management of department activities, providing technical direction in functional areas of expertise. 
• Report on and analyzing employment data. 
• Manage the centralized exit process for the organization, including conducting exit interviews and ensuring final pay compliance, and providing support to the employee and internal teams, as needed. 

What you bring to the role:

• Experience working in a complex HRIS, preferably with Oracle HCM
• Excellent communication and collaboration skills
• A true interest in team management, mentorship and rolling up your sleeves to understand the work and provide guidance and hands on solutions
• A focus on quality, efficiency, positivity, and a nothing is impossible mindset

Why you’ll love working here: Perks, Benefits, and more!

This is the most fun, high caliber place you’ll ever work. Ask any employee why they love EF (whether they’ve been here 10 minutes or 10 years) and they’ll probably tell you the same thing: it’s the people. When you work at EF, you join a purpose-driven, international and energetic community that thrives on continuous learning, fearless innovation and mutual support. 

In addition, you can expect:

• Commitment to professional growth: robust monthly calendar of trainings and workshops
• Four weeks paid vacation your first year, ten paid holidays, and two floating holidays
• Exciting business travel opportunities
• 25% company match on your 401(k) contributions
• Market-leading medical, dental and vision coverage, along with options for life and disability insurance, legal and pet insurance
• Dependent care, healthcare and commuter Flex Spending Accounts (FSAs)
• Access to fertility care and family-building support
• Wellness benefits including a yearly fitness reimbursement
• Frequent social and learning events, including access to our employee-run resource groups
• Robust Employee Assistance Program
• Tenure-based sabbatical eligibility
• EF Product Discounts (discounts on travel, international language schools, Au Pair program and more)
• Discounts at local venues and businesses
• Amazing offices designed to match the caliber of the people who work there, plus the flexibility of working from home on Fridays

About EF Education First

Some companies are in the Business of Technology.

Others are in the Business of Finance….Sports…Or Soft Drinks.

At EF, we're in a different kind of Business.

One that's a little less tangible, and a lot more important.

Because our Business, what we make, makes everything else possible.

We're in the Business of Understanding.

Between people.  Between cultures.

For over half a century we’ve been the leader in international educational programs and experiences designed to foster such understanding.  Through Language, Cultural Exchange, Academic Studies, and Educational Travel, we create the kinds of immersive experiences that challenge biases, open minds, and pave the way for a more understanding world. 

You’ll find our 115 offices located in some of the world’s greatest cities, and filled with smart, driven people who push each other to be better every day. And yes, we have technology, we have finance, we even have sports with our own professional cycling team.  But it’s what we do with it – Building greater understanding, breaking down barriers, and creating a better world…that makes all the difference.