Housing and Student Services Coordinator

A career with EF combines the support and opportunity of a large international organisation with the spirit and energy of a small business. We look for thinkers and doers – creative, collaborative, and motivated people who are excited by education, communication, and travel.

EF Malaga is looking for an energetic and caring Housing & Student Service Support. The successful candidate will join our Housing Department under the supervision of our Housing & Admin Manager. This is a full-time position with strong possibilities to become permanent.

Key tasks will consist of, but not be limited to:

• Provide students with quality host family/residence accommodation service throughout their stay.
• Meet and welcome new students on arrival.
• Assess student’s satisfaction during their stay.
• Handle any issue related to student’s welfare.
• Work directly with students, resident advisors and host families to problem solve, manage crisis and help students acclimate to a new environment.
• Communicate issues with international sales offices (concerning logistics and students’ discipline).
• Promote and sell our homestay program and the idea of international cultural exchange. Host family recruitment as well as students’ placement in host families.
• Enforce school rules and policies at the residences and host families, manage and follow-up on student discipline issues.
• Manage school administrative processes including processing invoices, relation with suppliers, expense department control.
• Organization of students’ airport transfers
• Share emergency on call duties with other permanent school staff.

Requirements

Priority consideration will be given to candidates with experience in hospitality or education industry. 

• Bachelor’s degree
• Spanish (minimum C1). Fluency in English required. A third language is a strong plus
• 2-3 years of operational experience
• Sales oriented and targeted driven person who knows how to work under pressure
• Excellent communication and organizational skills
• Diplomacy, patience, flexibility and strong conflict resolution skills
• Stellar attention to detail
• Ability to meet long and short-term goals, ability to prioritize
• Positive attitude, sense of humor, and empathy for others
• Sound judgment and problem-solving skills
• Comfort with a fast-paced, unpredictable environment
• Strong willingness and desire to take charge during emergencies
• International experience preferred
• Minimum age: 25yrs old

What does EF offer:

For all permanent staff, we offer:

• Global Career Opportunities
• Tuition fee reimbursement for higher education
• English Live training
• Global Management Training
• Discounts on EF programs
• Strength Finder training
• Global trainings

Interested applicants should submit a resume and cover letter outlining their qualifications and interest in the position.

About EF Education First  

At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs—focused on language, travel, cultural exchange, and academics—turn dreams into international opportunities.

When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries, all with one shared mission of opening the world through education. Whoever you are, whatever you are passionate about—we welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, caste, parental status, identity, experience and everything else that makes you unique.

Founded in Sweden in 1965, EF has schools and offices around the world, including hubs in Boston, London, Mexico City, São Paulo, Shanghai, Stockholm, Zürich, and more. Learn more at https://www.ef.com.