- Operations
- Customer Service
Front of House Coordinator
- Hult International Business School
- Entry Level
- On-site
- Full-Time
- London, United Kingdom
Front of House Coordinator
Location: Hult International Business School, London Postgraduate Campus
Location: Hult International Business School, London Postgraduate Campus
Hult International Business School is seeking a dynamic and detail-oriented Front of House Coordinator to join our busy London Hult House campus. If you have exceptional organizational skills, excellent customer service skills, and thrive in fast-paced environments then we want to meet you!
Managing our front desk, overseeing daily operations, and ensuring an exceptional experience for students, staff, and visitors. You’ll also play a key role in maintaining a positive and inclusive environment while helping to drive operational efficiency.
Key Responsibilities
Customer Service Excellence
- Be the welcoming face of the campus, creating a supportive and inclusive environment for all.
- Address student concerns and direct them to appropriate services or departments.
- Foster communication between students, staff and faculty to ensure smooth resolution of issues.
Operational Management
- Serve as the Facilities and Operations Point of Contact during weekends and staff absences.
- Assist with overseeing the cleanliness, safety, and accessibility of campus facilities.
- Help coordinate cleaning and security teams, stepping in when needed to ensure seamless operations.
- Liaise with external contractors and suppliers for timely maintenance and service delivery.
Administrative Tasks
- Manage student and staff IDs, room bookings, and general inquiries.
- Organize mail deliveries, order office supplies, and maintain the reception area.
- Respond to emails, schedule appointments, and support events and workshops.
- Collaborate with cross-functional teams on projects to improve campus facilities and services.
Innovation and Support
- Drive innovation by researching and implementing initiatives to enhance staff and student culture.
- Champion AI-related projects, utilizing technology to improve campus experience.
What We’re Looking For
- Experience: Minimum 2 years in customer service, with experience in administration, technology, or operations preferred.
- Skills:
- Exceptional communication and collaboration abilities.
- Proactive, results-driven, and highly organized with a keen attention to detail.
- Ability to multitask and adapt in dynamic, high-paced environments.
- Mindset: Positive, high-energy, and intensely service-minded.
- Reports To: Facilities, FOH, Health & Safety Manager
Start Date: January 2025
Work Schedule: On-site role; evening and weekend work will be required to support campus operations.
Work Schedule: On-site role; evening and weekend work will be required to support campus operations.
Please note: This position is intended to be an on-site role exclusively and is not eligible for Hult's hybrid work-from-home policy.
Hult International Business School is a non-profit educational pioneer and the first triple accredited US business school. Ranked by the Financial Times, Economist, Forbes, and Bloomberg Businessweek, Hult offers undergraduate, graduate, and executive education programs across its global campuses in Boston, San Francisco, London, Dubai, Shanghai, and New York. The school’s philosophy is that business skills can only truly be learned by doing. By immersing students from all over the world in practical, hands-on experiences from day one, this fresh approach to education is creating a global community of confident, entrepreneurially minded graduates, ready to tackle the challenges of tomorrow. Solving problems and overcoming challenges is what our students do: all year, every year. We bring together creative, open-minded people from all over the world to find solutions to the world’s most pressing issues by doing business, not just studying it so they graduate with the skills and the mindset to be ready for anything. And now we’re looking for talented workforce that think the same way.
We seek to promote an environment for our students, faculty, and staff that welcomes people from all backgrounds, ethnicities, races, religions, genders, sexual identities, abilities, and personal circumstances in a spirit of inclusivity and belonging. At Hult, we believe that it’s through our diversity that we find our strength.
Mission statement We strive to be the most relevant business school in the world. By using our global reach and always being creative, entrepreneurial, and on the cutting edge, our aim is to have a positive impact on individuals and organizations by transforming their management practices. In so doing, we hope to be the business school of choice for existing and aspiring leaders. We will contribute to sustainable growth, helping leaders to integrate commercial success and societal well-being.
Equal opportunities at Hult:
Hult is dedicated to actively creating a diverse and inclusive environment and is proud to be an equal opportunity employer. We are committed to providing opportunity regardless of gender, religion, race, color, sexual identity, disability, ethnicity, age, and all the individual identities that make us unique. If you require any accommodation to assist you in the interview process, please submit this with your inquiry. Hult offers competitive salaries and benefits in a global, empathetic, and highly multicultural working environment. If you are motivated by the prospect of an international career with a dynamic and forward-thinking school, we’d love to hear from you.
Legal:
Hult International Business School is a 501©(3) non-profit educational organization registered in the Commonwealth of Massachusetts, accredited by the New England Association of Schools and Colleges (NEASC) to award U.S. degrees. Students are awarded a joint U.S. and U.K. degree on successful completion of the program. The U.K. degree is awarded by the Ashridge (Bonar Law Memorial) Trust, known as Ashridge, with which Hult has a strategic alliance.