Emergency Operator (Brazilian Portuguese Speaking)

Do you want to enjoy your life in Panama City and would you like to be a part of a very multicultural and fun working environment?

Availability to work during the week + Saturdays and Sundays (rotational) in early (9 am to 5 pm) or / and late shift (5pm to 1 am)

Would you like to help people´s language learning adventure be safe and fun?

If so, keep on reading!

If you are passionate about customer experience management this position will be perfect to kick-start your international career. Thrive in a fast-paced, technologically savvy company that aims to open the world through education. A connection and experience you would make possible for our customers every day.

The Emergency Support Team is looking for individuals who are proficient in French and have a strong empathy, positive attitude, and remain calm under pressure for a telecommunication role. These individuals will use their customer service and communication skills to aid in streamlining communication for the Emergency Teams. This is an all year around position.

The Role

This position will field incoming calls to the emergency line from parents of students and students who are attending a Language course abroad. Your main role will be to answer the calls and listen to the parents’ concerns, assess the level of urgency on the call to determine the course of action.

Main areas of responsibilities

Answer all calls that come into the parent emergency line for students
Liaise with teammates to ensure consistency with call management
Provide support to parents as needed and provide good customer service while fielding calls
Good judgement to determine when to escalate calls

Requirements

Complete fluency in Brazilian, Spanish and English, confident and clear communication + additional languages Spanish, Italian a plus
Great communication
Strong service mind and listening skills
Positive attitude and empathy for others
Good judgement – ability to recognize when an issue should be escalated
Calm under pressure

We offer

A competitive hourly salary
Ongoing trainings
A fun work environment
Free online Language courses with EF Hello
Fresh coffee and fruit to boost your vitamins!
Team activities / drinks at the office
Multiple EF job opportunities

To be considered for this role, applicants must live in Panama City and the legal right to live and work in Panama.

Application

Please submit your CV in English online. We will screen applications on a rolling basis.

About EF Education First

At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs—focused on language, travel, cultural exchange, and academics—turn dreams into international opportunities.

When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries, all with one shared mission of opening the world through education. Whoever you are, whatever you are passionate about—we welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, caste, parental status, identity, experience and everything else that makes you unique.

Founded in Sweden in 1965, EF has schools and offices around the world, including hubs in Boston, London, Mexico City, São Paulo, Shanghai, Stockholm, Zürich, and more. Learn more at https://www.ef.com.

Apply Now

Emergency Operator (Brazilian Portuguese Speaking)

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