German Customer Representative Agent (English speaking)

Job position: Customer Representative Agent, German & English speaking, 20h per week

Office location: Barcelona, Spaces Pl. Universitat (hybrid)
 

Who are we?

EF Corporate Learning is the world’s first and largest corporate language training provider. Delivering language training for organizations since 1965 and with 20+ million learners trained online since 1996, our legacy and global scale are unmatched. Many of the 3,000+ multinational organizations we serve have partnered with us for over 15 years.

Our award-winning method is designed using the largest dataset of language learners in the world, drawing from 2.2+ million English assessments, 5+ million live private classes yearly, and countless more learners enjoying structured self-study every day. The result is a learning experience with 3x better engagement and learning progress, helping your teams find their voice, faster.

The Opportunity 
 

Our Operations team of Barcelona is looking for a new Student Advisor to provide excellent support to our German speaking customers through outbound calls, emails and live chats. 

This job necessitates patience and persistence, attentiveness and rigor, strong organizational skills, and the ability to work independently. A successful candidate will thrive in a friendly but hard-working environment and is eager to build strong relationships with their customers, work in and learn from an international team, and make an impact in an innovative education company. 

Why work for us?

• Opportunities to lead projects for our clients, producing meaningful work that makes a difference to people’s lives.
• Developing our talent is core to our values. We provide regular training, access to self-development platforms, real ownership, and career progression opportunities.
• A competitive salary (based on track record) and benefits packages.
• Comprehensive Onboarding and development programs.
• A strong network of international peers and collaborators.

Key responsibilities

• Motivating and guiding our students through our online school and our testing systems.
• Advising our learners on how to achieve personal and company learning targets via phone.
• Presenting the different school features and options to provide a customized service. 
• Overcoming students’ objections, anticipating their needs by being proactive and by giving personal solutions to managing time and progress.
• Offering calls and following up services mainly in German (C1/C2) and hosting webinars and demos to potential clients.
• Providing technical solutions to ensure all our students have the best learning experience using EF products.
• Reporting to the market Supervisor. 
  
  

The skills & experience we look for

• Excellent writing and speaking skills including active listening in German and English.
• Highly responsible with a strong sense of ownership.
• Focused on students’ satisfaction.
• Continuously willing to investigate and find solutions to any problem.
• Cultural awareness that establishes trusted advisor-relationship with learners.
• Strong interpersonal and teamworking skills with a positive attitude towards change.
• Constantly striving for improved quality and results.
• Strong computer and Internet knowledge.
• Comfortable and agile with working on various electronic platforms every day.
• Excellent time-management and multitasking ability with acute attention to detail and a passion for quality, and with a sharp sense of priorities.

To thrive at EF Corporate Learning, you will:

• Have strong personal drive and energy
• Possess an entrepreneurial spirit with a nothing is impossible mindset
• Excited by having ownership and autonomy
• Enjoy working in a fast-paced results-driven environment
• Be passionate about learning and language.

We are currently collecting applications and will short list the best candidates in the next few days to then organize a first interview by phone from the 24th March 2025. 

About us:

With campuses and offices in over 50 countries, including the beautiful Ashridge House outside London, we offer a truly global and collaborative environment.

Whoever you are, whatever you are passionate about—we welcome you and want you to bring that to work every day.

EF CORPORATE LEARNING is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, disability, parental status, identity, experience and everything else that makes you unique.

Find out more: corporatelearning.ef.com