World Journeys Operations Specialist

WORLD JOURNEYS OPERATIONS SPECIALIST

Location
Tokyo, Japan

Start date
To be discussed

At EF World Journeys, we believe that the best way to learn about the world is to experience it, and we strive to help as many people as possible share that experience. EF Go Ahead Tours and EF Ultimate Break are divisions of EF World Journeys and we make world travel easy. We want to empower travelers of all ages to get out there and experience something new on our guided tours. If you share this passion for opening the world, come work with us!

We are now looking for an entrepreneurial individual with attention to detail and a nothing is impossible attitude to join our Production team in our dynamic and multi-cultural APAC Operations Hub in Tokyo.

As the WoJo Operations Specialist, you are responsible for becoming an expert in the finer tour details to provide a smooth and enjoyable tour experience. To do this, you will develop an understanding of all components and their timing, flow, budget, and quality. You will also support communication with these suppliers and working with our Tour Directors to execute our vision.

WHAT YOU WILL DO:

In your role as World Journeys Operations Specialist, you will play a vital role in ensuring a memorable experience for our customers. You will contribute through:

Allocations – support the allocation process of tour components process both pre-tour but also during tours in case of disruptions
Communication & Collaboration - work proactively, collaboratively and have solution-oriented interaction & communication with colleagues, stakeholders, and support functions.
Processes & Systems - Be a specialist in area of responsibility by knowing systems, processes, and compliance requirements.
Innovation - Possess and continuously expand knowledge of area of responsibility, including but limited to suppliers, logistics of the area, tour codes & itineraries. Review processes & approaches with an eye to continuously improve efficiency, quality, cost & ultimately customer experience.
Cross-team collaboration: collaborate with many departments such as itinerary and budget management, tour director accounts management, finance, sales, travel, tour optimization, procurement, and the Regional Office in Kyoto.
Administrative: Ensure all contracts, bookings, invoices, and supplier communications are well-managed and that all safety and budget guidelines are adhered to
Processes and documentation: create and keep updated all relevant documentation
Accountability and Team commitment – When our customers are on the road, they might face unexpected disruptions and emergencies. We are as committed to our team members as we are to our customers’ experience meaning we are there for each other, and we own up to our responsibilities when we face challenges. Considering this we expect all team members across all operations departments to join at least three weekend shifts per year to support the emergency team with communication and problem solving.
On Tour Support: You will support operational issues which may arise on tour. Working with appropriate stakeholders to solve issues which arise with minimal disruption, problem solve with Tour Directors on the ground, working with Sales counter parts to consult on appropriate service recovery if needed. Work closely with the Safety Incident and Response team to access safety issues and mitigate risk. Monitor customer evaluations and react appropriately

KEY ATTRIBUTES

Relationship management: You’re supportive, empathic, connected, and well-networked
Reactive: You can balance workload, manage urgency, and you can easily pivot between tasks. With strong communication and problem-solving skills, you face new challenges productively and collaboratively
Execution: You’re organized, you plan, and you manage your time to stay on-track
Customer Experience: Your creativity promotes the development of itineraries and your eye for details helps you manage tour flow and consistency
Willingness to travel: You’re prepared to spend time on the road learning your market and cultivating relationships

QUALIFICATIONS

Fluent in English and Japanese is a must.
Bachelor’s degree or equivalent
Experience in travel, tourism, educational travel or online travel agency industry is preferred
Strong interest in the Japanese tourism industry
Passion for travel
Strategic mindset whilst actively engaged to run day-to-day sourcing priorities
Solution oriented, open-minded and driven
Comfortable in a fast-paced, dynamic environment
Strong communication, social skills and cultural awareness
To be considered for this role, applicants must either be Japanese citizens or have the legal right to live and work in Japan.

EF World Journeys is a subsidiary of EF Education First

About EF Education First

At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs—focused on language, travel, cultural exchange, and academics—turn dreams into international opportunities.

When you join EF, you join a multicultural and diverse community working across 600 schools and offices in 50 countries, all with one shared mission of opening the world through education. Whoever you are, whatever you are passionate about—we welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender identity/expression, sexual orientation, age, religion, ability, parental status, experience and everything else that makes you unique.

Founded in Sweden in 1965, EF has schools and offices around the world, including hubs in Boston, London, Mexico City, São Paulo, Shanghai, Stockholm, Zürich, and more. Learn more at https://ef.com

Apply Now

World Journeys Operations Specialist

Similar Jobs