- Operations & Customer Service
Global Program Manager
- EF Teach Online
- Associate Level
- On-site
- Full-Time
- Zurich, Switzerland
EF Corporate Learning is a division focusing on supplying language and executive training to corporate clients. We provide mainly English courses and a variety of other languages, through immersion, virtually or face to face.
We are looking for a Global Program Manager to join our Teach Online Corporate Learning Center to be based in our office in Zurich. The post-holder will work closely with a global team of Customer Success Managers to ensure swift and effective implementation and management of our teachers and teacher-led courses (EF Professional, EF World Languages).
They will oversee delivery of the courses and ensure service levels and quality requirements are fulfilled.
We are looking for a Global Program Manager to join our Teach Online Corporate Learning Center to be based in our office in Zurich. The post-holder will work closely with a global team of Customer Success Managers to ensure swift and effective implementation and management of our teachers and teacher-led courses (EF Professional, EF World Languages).
They will oversee delivery of the courses and ensure service levels and quality requirements are fulfilled.
Responsibilities:
Be directly responsible for the implementation and management of courses. This will involve but not limited to:
- Leading the assigned projects of launching group and large individual cohorts of students
- Ensuring a smooth start and delivery of our courses following client’s needs
- Proposing and implementing mitigating actions for identified project risks
- Pre-empting, reacting and quickly resolving to problems and questions with clear answers and structure
- Monitoring success criteria for courses, leading brainstorms around corrective actions and implementing the agreed next steps
- Providing and identifying improvements for teacher support and guidance overall
- Securing teacher resources needed for projects under your responsibility as well as recognizing the impact on overall teacher resources
- Liaising, establishing, and developing a good partnership with the Customer Success Managers around the world collaborating with you on projects
- Leading difficult conversations with key stakeholders on your projects
- Identifying and actively contributing towards operational improvements as well as supporting to adjust best practices
Core competencies:
Required:
- Project and results oriented
- Sound decision making skills and logical thinking
- Excellent communication, inter-personal and analytical skills
- Ability to have difficult conversations where needed
- Proactive with a team spirit who thrives under pressure
- Strong computer skills especially Microsoft Excel
- Strong organizational and time management skills to manage different projects simultaneously
- Native level of English. Ideal candidate will speak additional languages
- Passionate and proactive about achieving client success and satisfaction through improvements
Preferred:
- Experience managing freelancers
- Strong business and commercial instinct
- Recognized EFL qualification with experience as an EFL teacher is a plus
About Us
At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and themselves. Our culturally immersive education programs—focused on language, travel, cultural exchange, and academics—turn dreams into international opportunities.
When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries, all with one shared mission of opening the world through education. Whoever you are, whatever you are passionate about—we welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, parental status, identity, experience, and everything else that makes you unique.