- Customer Service
Customer Live Chat Support Specialist
- Cultural Care Au Pair
- Entry Level
- On-site
- Full-Time
- Panama City, Panama
Cultural Care Au Pair
Customer Live Chat Support Specialist
Start Date: June 2025
At Cultural Care Au Pair, we believe that cultural exchange has the power to make the world a more welcoming, understanding, and open place. As the largest and most experienced au pair organization in the world, we build global families by bringing together international visitors with American hosts—providing meaningful childcare for families, an unforgettable year in America for au pairs, and a culturally enriching experience for all. If you’re ready to expand your own horizons we invite you to be a part of our global team of problem-solvers, relationship-builders, and innovators. Join us as we continue to bring the world a little bit closer together, one family at a time.
At Cultural Care Au Pair, we believe that cultural exchange has the power to make the world a more welcoming, understanding, and open place. As the largest and most experienced au pair organization in the world, we build global families by bringing together international visitors with American hosts—providing meaningful childcare for families, an unforgettable year in America for au pairs, and a culturally enriching experience for all. If you’re ready to expand your own horizons we invite you to be a part of our global team of problem-solvers, relationship-builders, and innovators. Join us as we continue to bring the world a little bit closer together, one family at a time.
Cultural Care Au Pair is associated with EF Education First, the world leader in international education. At EF we believe that the world is better when people try to understand one another. Since 1965, we have brought millions of people to see new places, experience new cultures, and learn new things about the world and themselves. Our culturally immersive education programs—focused on language, travel, cultural exchange, and academics—create students of the world, and turn dreams into international opportunities.
The job:
As a Live Chat Support Specialist, you’ll be part of a growing team that is dedicated to providing better support with our customers online through online chat. You'll empower au pairs by providing prompt account assistance, resolving challenges, and cultivating a seamless customer experience. This role is ideal for a candidate with strong written communication skills and who excels in a fast-paced, customer centric live chat environment.
Responsibilities:
- Provide efficient and empathetic chat support to au pairs, demonstrating strong customer service skills.
- Communicate clearly and concisely online, resolving customer issues effectively and ensuring a positive experience.
- Identify and implement opportunities to enhance the customer experience.
- Prioritize customer needs and manage expectations effectively.
- Develop and refine chat playbooks, implement new strategies, and analyze performance to optimize support.
- Seamlessly escalate complex issues to appropriate Cultural Care colleagues for timely resolution.
- Collaborate with global teams to share best practices and improve overall support.
- Analyze chat platform and performance data to identify areas for improvement and innovation.
Preferred requirements:
- 1+ years of customer service experience
- Excellent written and verbal English skills
- Proficiency in Portuguese, German or French a plus
- Excellent attention to detail skills
- Capacity to balance technological and functional skills with clear and concise communication to create a positive customer experience
- Creative problem-solving skills
- Comfort as an independent self-starter with excitement for new challenges
- Outstanding organizational skills
- Ability to learn quickly and think critically
- The following shifts are available:
- Monday-Friday, 8am to 6pm with a 1-hour break
- Monday-Friday, 1pm to 10pm with a 1-hour break
- Sunday –Thursday 8am-6pm with a 1 hr break
Benefits and staff perks
- Health and life insurance to all our staff*
- Fitness Center accessible only for EF staff
- Network and growth opportunities
- Parking facilities prior request
- Discounts to on a wide range of local restaurants, cafes, hotels and other hot spots in Panama.
- Seasonal and monthly office events including Holiday parties, Summer Party and Happy hours.
*Effective after probation period
All our Global EF Benefits
- EF Product Discounts
- Yearly tuition reimbursement up to 1500usd