Team: Technical Solutions
Reports to: VP, Technical Solutions & Security
- Support technical onboarding and implementation for corporate customers
- Act as a primary technical contact for assigned accounts
- Implement LMS integrations for key customers (SSO, API’s – training provided)
- Help configure solutions to meet customer requirements
- Troubleshoot issues and coordinate resolutions across internal teams
- Communicate clearly with both technical and non-technical stakeholders
- Monitor customer health and escalate risks when needed
- Deliver technical training sessions for customers, Sales, and operational teams
- Create clear guidance materials and user-friendly documentation Help internal teams understand product capabilities and limitations
Documentation & Knowledge Management
- Maintain client-facing and internal technical documentation
- Capture recurring issues and solutions to improve future support
- Contribute to playbooks, FAQs, and best practices
- Work closely with Sales, Customer Success, Product, Engineering, and Support
- Provide technical input for Security Questionnaires/RFI/RFP responses
- Share customer feedback to help improve products and processes
- Identify opportunities to improve customer experience and internal workflows
- Help scale processes as EF continues to grow
- Stay curious and learn new technologies relevant to our platform
- 3+ years in a technical support, IT service, or administrative support role
- Fluency in English
- Experience supporting business applications or end users
- Strong troubleshooting and problem-solving skills
- Excellent written and verbal communication skills
- Comfortable explaining technical topics to non-technical audiences
- Organised and able to manage multiple tasks simultaneously
- Customer-focused mindset
- Experience in a B2B environment
- Experience with SaaS platforms
- Exposure to system integrations, APIs, or SSO
- Understanding of security & data privacy regulations (e.g., GDPR, ISO 27001)
- Basic knowledge of the software development lifecycle
- Project coordination or project management experience
- Friendly, approachable, and collaborative
- Proactive and eager to learn
- Comfortable working in a fast-paced environment
- Detail-oriented and reliable
- Adaptable and calm under pressure
- Motivated to grow into a customer-facing technical career
- Work in a dynamic, international environment
- Collaborate with colleagues from around the world
- Gain exposure to enterprise customers and modern SaaS technology
- Clear opportunities for career progression across teams and regions
- Be part of a company that values energy, culture, and innovation
At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs—focused on language, travel, cultural exchange, and academics—turn dreams into international opportunities.
When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries, all with one shared mission of opening the world through education. Whoever you are, whatever you are passionate about—we welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, caste, parental status, identity, experience and everything else that makes you unique.
Founded in Sweden in 1965, EF has schools and offices around the world, including hubs in Boston, London, Mexico City, São Paulo, Shanghai, Stockholm, Zürich, and more. Learn more at https://www.ef.com.