Student Experience & Customer Success Specialist

EF Korea | Seoul | Full-time

About the Role

At EF, we believe that the student journey begins long before departure. From the moment a student enrolls, our mission is to deliver a seamless and supportive experience that builds confidence and excitement for their global learning journey.

The Student Experience & Customer Success Specialist plays a critical role in managing and elevating the pre-departure experience for enrolled students. This role ensures that students and their parents feel fully supported through proactive communication, structured milestone management, and exceptional service delivery.

This is not simply an administrative position.
We are looking for someone who can own the student experience and continuously improve how we serve our customers.

What You’ll Do

Student Experience Management

Manage the pre-departure journey for enrolled students
Provide guidance and support regarding visa processes, documentation, and travel preparation
Track and manage key milestones such as visa approval, insurance, flights, and documentation
Communicate proactively with students and parents to ensure a smooth and stress-free preparation process

Customer Success & Relationship Management

Build strong relationships with students and parents to ensure confidence and satisfaction before departure
Address questions and resolve issues quickly and professionally
Serve as the primary point of contact for students during the pre-departure stage
Ensure that each student receives a high-quality and personalized service experience

Global Coordination

Coordinate closely with EF campuses and global teams
Ensure student information and processes align with global operational standards
Proactively resolve issues that may arise before departure

Process Improvement & Digital Innovation

Identify opportunities to improve student experience and operational efficiency
Participate in initiatives to digitalize and automate service processes
Utilize CRM and internal systems to manage student data and workflows
Contribute ideas to enhance the overall customer journey

Qualifications

1–5 years of professional experience
Experience in education, study abroad, immigration, travel, or customer success is preferred
Strong organizational and administrative skills
Comfortable using Excel and CRM systems
Ability to communicate professionally in English via email
Detail-oriented and highly responsible
Strong communication and stress management skills
Interest in building a career in a global company

Ideal Candidate

You may be a great fit if you:

Care deeply about customer experience and service quality
Enjoy supporting customers through important life decisions
Are proactive and comfortable managing multiple processes at once
Are interested in process improvement and digital tools
Want to grow your career in a global education environment

Why This Role Matters

The pre-departure stage is one of the most important moments in the student journey.
It is when trust between students, parents, and EF is built.

Your work will directly influence:

Student satisfaction
Parent confidence
Brand experience
Future referrals and re-enrollments

You will play a key role in shaping the Student Experience at EF Korea.

Student Experience & Customer Success Specialist

Position Overview

EF는 단순히 어학연수 프로그램을 제공하는 회사가 아닙니다.
우리는 학생의 “출국 전 경험”부터 현지 도착 이후까지 이어지는 End-to-End 글로벌 학습 여정을 설계합니다.

본 포지션은 등록 학생을 대상으로 한 프리미엄 출국 전 관리 서비스의 핵심 담당자로,
Pro-active한 수속 관리와 디지털 기반 서비스 고도화를 통해 학생과 학부모가 안심하고 출국할 수 있도록 돕는 역할입니다.

행정 담당자가 아닌, “학생 경험을 설계하는 서비스 전문가”를 찾고 있습니다.

Key Responsibilities

1️⃣ 출국 전 프리미엄 케어 서비스 운영

EF 등록 학생 대상 출국 전 문의 응대 및 일정 관리
국가별 비자 수속 및 서류 프로세스 전반 관리
출국 전 주요 마일스톤 관리 (비자, 보험, 항공, 서류 등)
학생별 상황에 맞춘 Pro-active 커뮤니케이션

2️⃣ 글로벌 커뮤니케이션 허브 역할

해외 EF 캠퍼스와의 커뮤니케이션 조율
글로벌 스탠다드에 맞춘 서비스 운영
이슈 발생 시 선제적 대응 및 해결

3️⃣ 디지털 트랜스포메이션 기반 서비스 고도화

수속 및 관리 프로세스의 디지털화 및 자동화 개선 참여
CRM 및 내부 시스템을 활용한 데이터 기반 관리
반복 업무의 효율화 및 서비스 품질 향상 제안
고객 경험 관점에서의 프로세스 개선

단순 운영이 아닌,
**“서비스를 더 잘 만드는 사람”**을 찾습니다.

Qualifications

경력 1년 이상 ~ 5년 이하
유학 / 이민 / 교육 / 고관여 업종 고객 서비스 경험 우대
Excel 및 행정·문서 업무 능숙자
영어 이메일 커뮤니케이션 가능자
꼼꼼하고 책임감 있는 성향
스트레스 매니지먼트 능력 우수자
글로벌 환경에서 성장하고 싶은 분
국외여행에 결격 사유가 없는 분

Ideal Candidate

단순 업무 수행이 아닌 “학생 경험”에 책임감을 느끼는 분
고객의 불안을 안정감으로 바꾸는 커뮤니케이션 역량을 가진 분
프로세스 개선과 디지털 활용에 관심이 있는 분
외국계 기업에서 장기적으로 커리어를 성장시키고 싶은 분
톤 앤 매너가 세련되고 신뢰감 있는 분

Why This Role Matters

출국 전 서비스는
학생과 EF의 관계가 가장 중요한 신뢰를 형성하는 구간입니다.

이 포지션은
✔ 학생 만족도
✔ 학부모 신뢰
✔ 브랜드 경험
✔ 재등록 및 추천 가능성

을 좌우하는 핵심 역할입니다.

EF Korea의 Student Experience를 한 단계 끌어올릴 분을 찾습니다.

About EF Education First

At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs—focused on language, travel, cultural exchange, and academics—turn dreams into international opportunities.

When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries, all with one shared mission of opening the world through education. Whoever you are, whatever you are passionate about—we welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, caste, parental status, identity, experience and everything else that makes you unique.

Founded in Sweden in 1965, EF has schools and offices around the world, including hubs in Boston, London, Mexico City, São Paulo, Shanghai, Stockholm, Zürich, and more. Learn more at https://www.ef.com.

EF is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All positions are subject to a criminal background and/or reference checks, as applicable.

Apply Now

Student Experience & Customer Success Specialist

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